Restoration operators

Water Damage Restoration in Boston, MA

A burst riser in a Back Bay brownstone, a sewer backup in a Dorchester triple-decker, a sprinkler head letting go on the fourteenth floor downtown — Boston water emergencies do not keep business hours, and neither do we. Restoration Operators provides 24/7 water damage restoration throughout Boston and Greater Boston. Our IICRC-certified crews extract, dry and restore, and document the loss for your insurer from the first hour.

We work with your insurance | Highly trained professionals |
45 minute first response | State of the art equipment.

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Boston Branch

Service area: Boston and Greater Boston

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contact@restorationoperators.com

Water damage restoration services in Boston

Emergency water extraction

The first hours decide the size of the loss. We arrive with extractors and pumps and remove standing water before it works into subfloor, joists and the units below — which in a Boston multi-family is not a hypothetical, it is the second phone call.

Burst and frozen pipe cleanup

Boston winters break pipes. Supply lines in unheated basements, in exterior walls of older buildings, and in vacant units freeze and split, and the damage shows up on the thaw. We stop the source, extract, open and dry the wall and ceiling cavities the water ran through, and get ahead of the mold. Read more about our burst pipe cleanup service. 

Structural drying and dehumidification

In a brownstone or a triple-decker, water travels through a century of layered material — lath and plaster, old subfloor, balloon framing that lets it drop between floors. We dry to instrument readings, not to a schedule, because the moisture you cannot see is the moisture that causes the second claim.

Mold removal and remediation

Boston’s humid summers and tight, retrofitted building envelopes make this a mold town. We contain, remove affected material, remediate to IICRC S520, and treat every water job preventively.

Sewage and contaminated water cleanup

Older parts of the city still run combined sewer lines, and a heavy rain can push sewage back up through basement floor drains. This is category 3 water. We remove it in containment, dispose of unsalvageable porous material, sanitize with EPA-registered products, and verify the space before re-occupancy.

Fire and smoke damage restoration

Firefighting water saturates a building from the top down. We handle water extraction, structural drying, soot and char removal, and smoke odor treatment as one job rather than two contractors.

What makes Boston water damage different

Boston’s building stock is the reason. Back Bay and parts of the South End sit on filled land, on wooden pilings that depend on a stable groundwater table, in brownstones with garden-level units below grade. Beacon Hill and the North End are older still, with narrow access and layered renovations that hide where a pipe actually runs. Dorchester, Roxbury, Jamaica Plain and Roslindale are wood-frame triple-deckers where a third-floor leak becomes three claims. The Seaport and downtown are high-rise, where a single sprinkler discharge or riser failure runs down through dozens of floors.

Then there is the weather. Nor’easters drive rain and coastal surge into East Boston, Charlestown and the Seaport. Winter builds ice dams on every low-slope and steep-slope roof in the city, backing meltwater under shingles and into top-floor ceilings. Spring thaw raises the water table against foundations that predate modern waterproofing.

And most Boston properties have a building manager, a condo association or a landlord in the loop. We are used to that: we coordinate with management, work around access and elevator restrictions, document common-area versus in-unit damage separately for the two different policies that usually apply, and keep everyone informed.

Our restoration process

  1. Emergency response and assessment. 24/7 dispatch, then a full moisture and thermal survey of the affected structure — including the units and cavities the water reached but nobody has looked at yet.
  2. Water extraction. Standing water out first, typically within hours of arrival.
  3. Drying and dehumidification. Equipment placed to the building’s real drying load, monitored daily against dry-standard readings.

  4. Cleaning and sanitizing. EPA-approved antimicrobial treatment, contents cleaning, deodorization.

  5. Restoration and repairs. Drywall, plaster, flooring and full reconstruction, finished to match what was there — which in Boston often means matching original detail.

Insurance claims assistance

Boston losses frequently involve more than one policy: a unit owner’s HO-6, the association’s master policy, a landlord’s dwelling policy. We document the loss so each party’s share is clear — photographs, moisture logs, itemized scope — and we speak to adjusters directly. Most standard policies cover sudden and accidental water damage; surface flooding and coastal surge require separate flood coverage.

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What our clients say
Rated 5 out of 5

What an amazing response! I had a great experience with Restoration Operators – Connecticut! I called them immediately after my house flooded and they came out within 45 min. It’s a great choice!

Joe Rios

Amazing job. Our basement flooded twice
and the did outstanding work drying it out
quickly. Very responsive and were very easy
to work with.

Jack Thomas

I cannot express how grateful I am for the amazing service provided by this sewage cleanup company. They arrived promptly and efficiently cleaned up the mess left by a broken sewer line. 

Wayne Hunter

Restoration Operators did an awesome job for us fixing water damage! We would not hesitate to recommend them to friends and to use this company again if the need arises.

Lindy Nelson
What our clients say
Rated 5 out of 5

Areas we serve

Boston neighborhoods: Back Bay · Beacon Hill · South End · North End · Downtown & Financial District · Seaport · Charlestown · East Boston · South Boston · Dorchester · Roxbury · Jamaica Plain · Roslindale · West Roxbury · Hyde Park · Mattapan · Allston · Brighton · Fenway-Kenmore · Mission Hill

Greater Boston: Brookline · Cambridge · Somerville · Newton · Quincy · Milton · Dedham · Needham · Watertown · Medford · Malden · Everett · Chelsea · Revere · Braintree · Canton · Westwood

Also serving: Norwood and Norfolk County

Our core value

When it comes to damage restoration services, every second counts.
Don’t hesitate. Call Restoration Operators today for your free evaluation.
winnersTrustworthy and transparent restoration services
winnersHighly trained professionals
winnersCustomer satisfaction is our top priority
winnersState of the art equipment

We dispatch 24/7 from our Norwood branch and typically reach Boston addresses within 45 to 75 minutes, traffic depending. Shut off the water at the main and call — every hour of standing water widens the loss.

We serve Boston from our Norwood, MA branch rather than a Boston storefront, which is why you will not see a Boston address on this page. Crews and equipment are dispatched to you.

Routinely. We coordinate access with building management, document in-unit and common-area damage separately for the master and unit policies, and work around building rules on hours, elevators and loading.

Shut the water at your unit’s valve if you can find it, notify building management, and call us. We locate the actual source, dry both units properly, and produce documentation that separates the two claims cleanly.

Yes, and quickly — lath-and-plaster walls and old wood framing hold moisture well, and colonization can begin within 24 to 48 hours. We treat preventively on every job and remediate where growth has already started.

Yes. Combined sewer lines in older parts of the city can back up through basement floor drains in heavy rain. This is contaminated category 3 water and needs containment and professional sanitizing — not a wet vac.

Get emergency water damage help in Boston now

We are available 24 hours a day across Boston and Greater Boston. Call and a certified crew is dispatched immediately.

Free estimates · Direct insurance billing · IICRC-certified · Boston & Greater Boston · 24/7

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